So I submitted our info for the Dekalb award on April 13th. Confirmation email says to allow a lead time of 15 days to receive. It is now May 15th and still have received nothing. Tried emailing the contact email on the confirmation email last Wednesday----nothing. Tried filling out the general "contact us" form----nothing. I sent another email today and flagged it urgent, delivery receipt, read receipt, you name it. It is too late to order any kind of fill in plaque for the award and I hate to not have something to give the student----especially a senior.
Anyone else having this problem this year????